Winter Shipping

During our winter shipping season, domestic next day door-to-door U.S. shipping will be only on Mondays and Wednesdays each week that do not potentially conflict with a holiday or commercial reptile event, BUT we prefer to ship to a FedEx Ship Center near you, for customer pick up (in some cases, we will insist that we ship only to a FedEx Ship Center for most of the winter months).  For any season of the year, each order is custom packed in a new box that includes applicable temperature modifiers (heat and/or gel packs) relative to anticipated weather and respective shipping routes. 

With over 50 years of animal packing and shipping experience, we guarantee live arrival if delivery is not delayed by the customer's failure to be available for the first delivery attempt by FedEx (or their contractors). 

Our winter shipping prerequisites are:
Destination (and FedEx Hub in Memphis) wild-chill factor temperature must be above 22°F.

Destination (and FedEx Hub in Memphis) airport must be operating normally.
Destination city streets must facilitate delivery truck traffic.
In inclement weather if city streets and airports are open to normal traffic, we typically recommend shipping to a FedEx Ship Center for customer pick up, per EXPRESS HOLD AT LOCATION services provided the outdoor wind chill temperature is above 22°F. In this way, and road conditions are conducive to transferring parcels from the airport to a FedEx Ship center for customer pick up.   Other unlisted factors may preclude shipping, but those will be respectively evaluated the day prior to shipping.  You will be notified if the scheduled delivery day you specified will not be possible.