During our winter shipping season, domestic next day door-to-door U.S. shipping will be only on Mondays and Wednesdays each week that do not potentially conflict with a holiday or commercial reptile event. For any season of the year, each order is custom packed in a new box that includes applicable temperature modifiers (heat and/or gel packs) relative to anticipated weather and respective shipping routes.
With over 45 years of animal packing and shipping experience, we guarantee live arrival if delivery is not delayed by the customer's failure to be available for the first delivery attempt by FedEx (or their contractors).
Our winter shipping prerequisites are:
Destination (and FedEx Hub in Memphis) night temperatures must be above 18°F.
Destination (and FedEx Hub in Memphis) airport must be operating normally.
Destination city streets must facilitate delivery truck traffic.
In inclement weather if city streets and airports are open to normal traffic, we recommend shipping to a FedEx Ship Center for customer pick up, per EXPRESS HOLD AT LOCATION services provided the wind chill temperature is above 14°F. In this way, excessive exposure to cold temperatures in the delivery trucks is avoided. Other unlisted factors may preclude shipping, but those will be respectively evaluated the day prior to shipping. You will be notified if the scheduled delivery day you specified will not be possible.